FAQs


I collect useful information to questions I get asked a lot on this page. 

If there is something in particular you'd like me to answer, or if there is something you think could receive some additional info, scroll all the way down and let me know below!

Thank you for your implication :)

umya jewelry graphic natural elements

I have a specific jewelry idea in mind, do you make personalized jewels ?

Since early 2021 I have stopped making custom jewels. You can find more information about this decision here.


What is made-to-order ? 

This means the design is not in stock, but is made especially for you, after you place your order. This is why *a few days* (in average) are needed before the jewel can ship, allowing me some time for its creation.


Do you accept return or exchanges?

For most items purchased online, YES! You can find more info about this here


I want to learn metalsmithing, could I be your student? 

I am honoured to receive this question frequently, but this is not something I am interested in doing. I wish you good luck finding a way to learn this wonderful craft! Know there are great resources available online.


Is your silver fair trade?

To this day in Europe there isn't a fair trade qualification for silver (as there is for gold). However most silver comes from recycled sources, and my provider takes those aspects very much into consideration - which is one of the reasons I choose to buy from them. 

Can I put a piece on layaway or arrange multiple payments?

I am thinking about adding this option - if that’s something you’d be interested in right now let me know so I can help moving things forwards :)


I don’t know the size I need for the jewel I want to order :

You will find a size guide here, and if it isn’t enough I will happily try to help you further in the quest of finding the correct size. 


How will my jewelry arrive? Do you offer gift-wrapping?

ll orders are shipped wrapped lovingly in a beautiful little box, ready to gift. I take this aspect very much at heart :)

Very few
items have an exception on this, like when you buy nose piercings, or removable ear wires for ear jackets on their own : they will be shipped in a simple paper enveloppe for a cheaper shipping cost. These exceptions are always clearly mentioned in the description.


I want to contact you but can’t find your phone number :

I don’t have a professional phone number, as I have learned in the past it constantly interrupts my work-flow and slows everything down. You can always contact me by email (umyajewelry@gmail.com) or through the contact form and I will get back to you asap.


I can’t find your address, I want to see your jewelry in person :

I work from my atelier located at my private address, and don’t own a physical shop. Jewelry can be seen in person at my stockists or during the events participate at throughout the year.

Can rings be resized?

This is an aspect to be discussed on a case by case matter, it is not always possible. If you're unsure about a size feel free to contact me before placing your order. 


I want to make a very special gift for a loved one, but don’t know what kind of piece they would like

I love to help and think together with you on these occasions. I will be there to guide you and give you tips and tricks to find a safe jewelry idea for your loved one. 
Gift vouchers are also great solutions and make really lovely gifts to receive!


Warranty
 :

A 2 year warranty covers any defect of fabrication. More about warranty & repairs can be found here

Do you have any specific question you didn’t find an answer to? Feel free to send me a little message here below. (I do my best to get back to messages within 2 working days)

umya jewelry graphic natural elements



FAQs regarding SHIPPING

How much does shipping cost? 

The shipping costs will vary depending on your order's total, and will very often be free, worldwide. It is calculated at checkout when you enter your delivery address. 

Here's the costs range you will find : 

Belgium : Free - 2.50€
Rest of the World : Free - 5.50€

When will my order ship? 

After you place your order, I will always personally send you an email letting you know how much time will be needed before your order ships. 

If your item is ready to ship
 :
 it means your jewel is already made and in stock.
It will ship within 1-3 working days, after I receive your paid order

If your item is made to order : it means I will make it specially for you after you purchase it, and therefore need a few extra days for its creation, before it can ship. 
Most of the time it will ship within 3-5 working days, after I receive your paid order (so it is a pretty fast process!). 
In some rare occasions, instead of 3-5 working days it may take 1-2 weeks, or a little more. This is the case for jewels with stone, or the most complex earring designs in volume that are composed of 15+ elements.

I do my best to accommodate if you have a special time restraint. Please contact me directly via e-mail at umyajewelry@gmail.com, and we will discuss details there.

You can see if your item is ready to ship in its description. 

If you have any doubt about a specific item, feel free to contact me,I'll gladly help you further! :)

When will I receive my order? 

Orders ship with the national Post service. 
Here are the estimated delivery time from Belgium to the world (these are to be added to the few days described above) :

Belgium : 1-3 working days 
Europe : 3-7 working days 
USA : most of the time 10 days, in rare occasions up to 3-4 weeks
Rest of the world : 1-3 weeks


Will I be able to track my parcel?

Standard shipping doesn't include a tracking number. You always have the possibility to upgrade and add a tracking number if you want, in the case it is not already included for free. You will clearly see that info before the payment step.