Shipping, Return & Exchange


Do you accept return or exchanges? 

• For most items purchased online, YES! You can find more info about this here.
• Free return : if you activate the service before ordering, PayPal will refund the Return shipping! More about it clicking here

 

How much does shipping cost? 

The shipping costs will vary depending on your order's total, and will very often be free, worldwide. It is calculated at checkout when you enter your delivery address. 

Here's the costs range you will find : 

Belgium : Free - 2.50€
Rest of the World : Free - 5.50€

When will my order ship? 

If your item is ready to ship : it means your jewel is already made and in stock.
It will usually ship within 1-3 working days, after I receive your paid order

If your item is made to order : it means I will make it specially for you after you purchase it, and therefore need a few extra days for its creation, before it can ship. 
Most of the time it will ship within 3-5 working days, after I receive your paid order (so it is a pretty fast process!). 
In some rare occasions, instead of 3-5 working days it may take 1-2 weeks, or a little more. This is the case for jewels with stone, or the most complex earring designs in volume that are composed of 15+ elements. 

You can see if your item is ready to ship in its description. If you have any doubt about a specific item, feel free to contact me, I'll gladly help you further! :) 

(After you purchase something from me, you will always receive an email letting you know when your order is scheduled to ship, so you know what to expect.)

When will I receive my order? 

Orders ship with the national Post service. 
Here are the estimated delivery time from Belgium to the world (these are to be added to the few days described above) :

Belgium : 1-3 working days 
Europe : 3-7 working days 
USA : most of the time 10 days, in rare occasions up to 3-4 weeks
Rest of the world : 1-3 weeks


Will I be able to track my parcel?

If the tracking service isn't included, you will always have the possibility to select a shipping with a tracking service at checkout. 
You will clearly see that info before the payment step.
 

Packaging 

My jewelry come ready to gift, in a beautiful little wooden box with my logo in golden ink on top. It is tided with natural elements and adorned with a dried poppy flower hand harvested in the fields where I live. 

I love including little gift notes, if you place an order to be gifted to a loved one. Feel free to leave me a note at check out if you'd like that with your order. 

You will also receive a polishing cloth, care instructions, and your certificate of warranty together with your order. 

If you order several items and don't request them to be packed individually, I might pack them together in one box if I consider they have confortable room.